Loudoun Eye Associates ReOpening & Offering Appointments!
During the COVID-19 pandemic, the safety and well-being of our patients, staff and doctors is our first priority. Our team will continue to go above and beyond the expectations for optometry practices so that everyone who enters our practice will feel safe. We are sure that you are well aware of the concerns about COVID-19, and we would like you to know the steps we are taking. These measures include, but are not limited to:
An Expectations Checklist—For All of Us
Precautions You should Be Taking
- ALL patient encounters will be by appointment only. Walk-ins will not be allowed. This includes eye examinations, pick-ups, and other visits.
- We ask that you arrive at your appointment alone unless you are a minor and require adult supervision, or an adult who needs physical assistance. We will allow one caregiver. Please refrain from bringing siblings, other relatives, and friends to your appointment.
BEFORE YOUR APPOINTMENT:
- A staff member will send you some intake forms via email or text. Please read over the HIPAA notice and fill out both the patient registration form and the two informed consent forms prior to coming into the office.
- On the morning of your appointment, you will be sent a reminder to check into our “Curbside waiting room” when you arrive at the parking lot of our office.
- We will also send you a Wellness Screening Form (via email or text message) prior to coming into the office. This will need to be completed before entry into the office.
DURING YOUR APPOINTMENT:
- When you arrive in our office parking lot, please text us by replying to the reminder text that was sent in the morning. Please wait in your car until we let you know when we are ready to see you for your appointment.
- We will unlock the office door and keep the door open in anticipation of your arrival.
- Please wear a mask that covers both your nose and mouth prior to entering the office. If you do not have your own mask, we could provide one for a small fee of $2. However, we encourage you to wear your own mask since we are doing our best to preserve our stock of PPE.
- We will screen your temperature with a non-contact thermometer. Any person with a temperature above 100.4 degrees Fahrenheit will be asked to exit the office, and your appointment will be rescheduled.
- Please wash your hands under the sink for at least 30 seconds with soap and water.
- We will do our best to observe 6-feet social distancing.
- Hand sanitizer will also be provided as needed.
Steps Our Practice is Taking
- The front door will be locked in order to limit the number of visitors in our office at one time.
- We have lightened the schedule and are staggering appointment times. Only one doctor will be seeing patients per day.
- Hand sanitation stations are available at the entrance and throughout the practice.
- Plexiglass shields will be installed at the front check-in desk. (pending)
- All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE).
- Spread-out patient chairs in the optical and reception area – at least 6 feet apart.
- The facility, including all of our equipment and eyeglass frames, will be disinfected constantly throughout the day, using CDC guidelines. This includes the following:
- Every chair will be disinfected between each use.
- Each pre-testing and examination rooms are disinfected after every patient exam, including all surfaces, instrumentation, door handles, and equipment.
- We will disinfect frames after a patient has contact with them.
- Regularly cleaning and disinfecting railings, door handles, counters, reception room areas, and all spaces where public interaction occurs.
- Limiting the number of patients in the office or any area at one time.
- The exam room and pretesting instruments will be disinfected after every patient.
- We will be aware of common “touch points” within the clinic such as doorknobs, counters, keyboard, phones, credit card machines, pens, etc. and will be disinfecting these as often as possible.
- All reading material has been removed from the waiting area.
- Pens will be sanitized after each use by a patient.
- No signatures on credit card receipts – touchless transactions when possible.
- Deep cleaning at the end of each day.
- Discussions with doctors and staff will be kept to a minimum.
- Follow up phone calls or telehealth video conferencing will be used as often as possible.